The Goal
FreeAgent, a provider of cloud-based accounting software, sought to empower its employees with the advanced capabilities of Gemini for Google Workspace. They aimed to enhance productivity and efficiency by leveraging Gemini's generative AI features.
The Solution
FreeAgent partnered with Cobry, a Google Cloud partner, to implement a comprehensive Gemini enablement program. This program included:
Stakeholder Engagement
Understanding FreeAgent's business processes and identifying the most relevant use cases for Gemini.
Communications Plan
Developing a communication strategy to inform and excite employees about Gemini's potential.
Tailored Training Workshops
Conducting virtual workshops for different user groups (IT & Security, Sales & Marketing, Finance & People, Product & Engineering) to provide hands-on training and address specific needs.
Admin Consulting
Guiding FreeAgent's IT administrators on managing and optimizing Gemini within their organization.
AI Best Practices Training
Ensuring employees understand and adhere to best practices for using generative AI responsibly and securely.
Gemini Office Hour Sessions
Offering dedicated support sessions for employees to ask questions, resolve issues, and receive guidance on using Gemini effectively.
Enablement Collateral
Providing quick tips videos and prompting guidance to reinforce learning and encourage ongoing adoption.
Success Measurement
Monitoring user satisfaction and identifying opportunities to drive further adoption through pre- and post-trial surveys.
Expected Outcomes
Increased Productivity
Employees will be able to streamline tasks, generate creative content, and automate workflows using Gemini's AI capabilities.
Improved Efficiency
Gemini will help employees work more efficiently by providing intelligent assistance, automating repetitive tasks, and offering insights.
Enhanced Collaboration
Gemini's collaborative features will foster better communication and teamwork.
Greater Innovation
By empowering employees with generative AI, FreeAgent aims to drive innovation and explore new possibilities.
Key Success Factors
Comprehensive Enablement Program
Cobry's structured approach ensures that employees receive the necessary training, support, and resources to successfully adopt Gemini.
Tailored Training
Workshops designed for specific user groups address individual needs and maximize learning outcomes.
Ongoing Support
Office hour sessions and enablement collateral provide continuous assistance and encourage ongoing adoption.
Success Monitoring
Regular surveys help track progress, identify challenges, and optimize the enablement program for continuous improvement.
By investing in this comprehensive Gemini enablement program, FreeAgent is demonstrating its commitment to empowering employees with the latest AI tools and driving innovation in the workplace.
